Terms and Conditions

IDENTIFICATION: Guests are required to make reservations in the full name that is listed on his/her government document (ID or Passport) they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for any name change fees, if applicable. 

SELLER OF TRAVEL: LOT’s Travel Affair is an independent affiliate of Cruises and Tours Unlimited, which is registered as Florida Seller of Travel Ref. No. ST15578, Washington UBID No. 603189022, Iowa Registered Agency No. 1202, and California Seller of Travel No. 2090937-50. 

PAYMENTS AND CANCELLATIONS: Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases, there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to LOT’s Travel Affair in writing. Because of cancellation, LOT’s Travel Affair and third-party supplier’s cancellation penalties will apply, which are detailed in your travel documentation and each supplier’s website. LOT’s Travel Affair also charges $100 per person if a trip is cancelled. This is a separate fee outside of the fees that may be charged by the supplier. The cancellation fee(s) will have to be paid before the trip is fully cancelled and refund is issued. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your LOT’s Travel Affair agent. All cancellation fees will be charged to the credit card you authorized to pay for travel services. The cancellation fee will only be waived if the supplier, resort, airline, or cruise company cancels the trip due to COVID-19. 

PAYMENT PLANS: Clients will have the ability to have their package price split into even monthly payments. The card that is used for the deposit will be the card that is used each month. If you need to make changes to the card, you will need to inform LOT’s Travel Affair in writing via email at raquel@lotstravelaffair.com. There will be a non-refundable fee of $50 if the payment is not made by the due date.

REFUNDS: All payments to LOT’s Travel Affair are non-refundable and non-transferable. This is because LOT’s Travel Affair has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation. 

PASSPORT AND VISA: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising. Passengers are also required to check with visiting country if they have a felony to see if they can travel there.

INDIVIDUAL ENTRY AND EXIT REQUIREMENTS: Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. (Details can be found at http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html.) We feel it is an invasion of privacy for any member of our staff to make such an inquiry. For example, if traveling to or through Canada, Americans with a Driving While Intoxicated (DWI) record should always check whether current rules exclude admission, and potential waivers. (Reference http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp) 

TRAVEL INSURANCE: LOT’s Travel Affair offers access to many optional products and services to enhance every travel experience. Options such as travel insurance protect passengers and their investment. Unless specifically noted, travel insurance is not included in the cost of the itinerary to protect against third party supplier default/bankruptcy protection, delay, interruption; missed connection for cruises, cancellation, medical emergency transportation/evacuation, repatriation, and baggage and personal effects lost or delay, illness, job loss protection, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances. Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded, and LOT’s Travel Affair and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by LOT’s Travel Affair. Employees of LOT’s Travel Affair are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for travel insurance selected. 

COVID-19 WAIVER OF LIABILITY: In Spring 2020, The World Health Organization (WHO) declared the Novel Coronavirus aka COVID-19 a worldwide pandemic. The Center for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering and keeping at least 6 feet away from others. This virus has the ability to cause the traveler serious and severe illness if it is contracted. For more information on the COVID-19 virus, please visit the CDC webpage at www.cdc.gov

 As a traveler and client of LOT’s Travel Affair, you agree to the following:

  1. COVID-19 is a highly contagious virus that can be spread via person-to-person contact or saliva droplets
  2. LOT’s Travel Affair has provided me with information available regarding policies and practices from the vendors and suppliers for the package identified in my travel itinerary. 
  3. Supplier(s) used by LOT’s Travel Affair may have policies in place to help prevent the spread of COVID-19. LOT’s Travel Affair was not responsible for drafting nor are they the holder of those policies and I understand that these policies can change at any time at the discretion of the supplier(s).
  4. I understand that the supplier(s) may not apply those policies as diligently as the policies suggest and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate.
  5. I understand that each state or country puts in place their own pandemic protective policies and regulations. I further understand that I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all state(s)/country(ies) listed in my travel itinerary, including any policy updates. I also understand that entry into the country for reasons within or outside of my control may be denied by the country(ies) I intend to visit. 
  6. I understand that by choosing to travel to the destinations listed on my itinerary, I can be subjected to voluntary or involuntary quarantine either at home or in the traveled location(s) at my expense.
  7. I am responsible for making sure that I abide by and understand the pandemic protective policies and procedures including any policy updates regarding COVID-19 provided by the vendor(s) identified on my travel itinerary.
  8. With full awareness and appreciation of the risks involved with traveling, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release LOT’s Travel Affair, its officers, agents, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with LOT’s Travel Affair.
  9. I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of LOT’s Travel Affair’s services or the services of travel LOT’s Travel Affair’s suppliers or vendors, specifically related to COVID-19.

By signing the authorization form and/or acknowledging receipt via email, I acknowledge and represent that:

  1. I am at least eighteen (18) years of age and fully competent.
  2. I have read and understand the foregoing Waiver of Liability and sign it voluntarily on behalf of myself.
  3. I agree that this Wavier of Liability shall be governed by and construed in accordance with California law, and that if any of the provisions hereof are found to be unenforceable, the remainder shall be enforced as fully as possible, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Wavier of Liability as a whole.

PHOTOGRAPHS/VIDEOS: LOT’s Travel Affair reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. LOT’s Travel Affair may use the photograph/video in publications or other media material produced, used, or contracted by LOT’s Travel Affair, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact LOT’s Travel Affair in writing at 5960 S. Land Park Dr. #1295, Sacramento, CA 95822 of his/her request. 

AIRLINES: LOT’s Travel Affair is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. LOT’s Travel Affair is not responsible for penalties incurred for tickets, international or domestic, not issued by LOT’s Travel Affair due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should LOT’s Travel Affair deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, LOT’s Travel Affair will require immediate and full payment of the airfare. This type of situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger. When booking group air, the airline holds any authority to assigning the seats. 

LAND/SHORE EXCURSIONS: LOT’s Travel Affair is not responsible for the services and policies imposed by the vendor. It is the responsibility of the client to follow all rules, schedules, and terms set forth by the company. LOT’s Travel Affair will not be able to offer any refunds if there are any issues with the vendor. 

HOTEL/RESORT ACCOMODATIONS: LOT’s Travel Affair is not responsible for policies set forth by any hotel/resort. Bedding requests are not guaranteed although the request will be put in at the time of booking.

MODIFICATION TO THESE TERMS: We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers because of this agreement. We reserve the right, in our sole discretion, to change these Terms at any time. 

CRUISES: Each cruise line have their own set of terms and conditions, policies, procedures, and guidelines that must be followed by each passenger. Each cruise line has all rights to make changes to their itineraries. LOT’s Travel Affair accepts no responsibility to ship substitutions or trip cancellations. LOT’s Travel Affair is not responsible if there is a financial loss regarding airline tickets or visas should the vacation be cancelled by the cruise line. While on board a ship and there is a medical emergency, all related charges will be the responsibility of the passenger. LOT’s Travel Affair will not be responsible for any charges as a result of any services that may be provided. 

RELEASE FROM LIABILITY: LOT’s Travel Affair, its shareholders, directors, officers, employees and affiliates, does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, LOT’s Travel Affair is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, LOT’s Travel Affair is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of LOT’s Travel Affair. In addition, I release LOT’s Travel Affair from its own negligence and assume all risk thereof. 

ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of LOT’s Travel Affair, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse, and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for all risks of illness, injury, or death and of the negligence of LOT’s Travel Affair and agree to hold harmless and release LOT’s Travel Affair from claims of third-party negligence. I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize LOT’s Travel Affair or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.

KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document and fully understand its contents. I am aware that this is a release of liability and a contract between myself and LOT’s Travel Affair and agree of my own free will. By signing, I agree to these Travel Terms & Conditions and LOT’s Travel Affair’s Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.

GENERAL: These Terms and Conditions (and any other terms and conditions referenced herein), constitute the entire agreement between the Customer and LOT’s Travel Affair with respect to travel bookings made with LOT’s Travel Affair by any means accessing such information, including its’ website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Customer and LOT’s Travel Affair with respect to communications with LOT’s Travel Affair, including the LOT’s Travel Affair web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.